At Printernation.online, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and our procedures.
1. Eligibility for Returns
- You may request a return or refund within 7 days of receiving your product.
- To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.
- Printers with signs of wear, physical damage, or missing accessories/manuals are not eligible for return.
2. Non-Returnable Items
- Opened ink or toner cartridges
- Downloadable software or digital content
- Customized or special-order items
- Items marked as “Final Sale” or “Non-Returnable”
3. Refund Process
- To request a refund, contact us at support@printernation.online with your order number, reason for return, and supporting photos (if applicable).
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days to your original payment method.
4. Return Shipping
- You will be responsible for paying your own shipping costs for returning the item unless the product was defective or damaged upon arrival.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will offer a replacement, exchange, or full refund based on the situation. Please include images or videos as proof.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company or bank — it may take some time before your refund is officially posted.
- If you’ve done all this and still have not received your refund, please contact us at support@printernation.online.
7. Contact Us
If you have any questions about this Refund Policy, please reach out to:
Email: support@printernation.online